Service Level and Up-Time Guarantee

If you decide to cancel within 30 days of your original purchase date, you will receive a full refund, less any setup fees or applicable domain registration or transfer costs.

Our 30-day risk free money back guarantee applies to the following services:

  • Shared Web Hosting
Of course, you may cancel your services with us at anytime. Note: Due to the nature of the products, the following services are non-refundable: domain names, domain privacy, setup fees, mobile websites, and any other add-on services. The money back guarantee period commences when the account is initially activated, regardless of any promotions or free trial periods.

Domain Name Refunds: What Happens to Your Domain Name?

The Computer Chief incurs a cost every time we register a domain. For this reason, all domain registrations through The Computer Chief are non-refundable and are subject to the current domain registration fees plus taxes. However, you will own the domain name whether you remain a The Computer Chief customer or not. You are free to transfer the domain to another provider, or to simply point it elsewhere. If you decide to cancel your web hosting account within the 30-day money back guarantee period, you will be refunded your web hosting fees, less any domain name setup fees plus applicable taxes.

Our 99.9% Uptime Guarantee

The Ideal Hosting Experience

Since our inception, The Computer Chief has focused on creating the ideal hosting experience, with the goal of maintaining the most reliable service. Based on our historical data, we are proud to guarantee that our uptime will never drop below 99.9%*.

Service Quality Guarantee

At The Computer Chief, we guarantee that we’ll provide quality service. Specifically, we guarantee:
  • 99.9% uptime*
  • 24/7 email support
  • Your satisfaction – or your money back, if you cancel within the money back guarantee period